Policies

Taxes: SPECIALTY SOLAR SUPPLY SALES AND USE TAX POLICY STATEMENT

Specialty Solar Supply, Inc recognizes that sales and use taxes represent an important source of voter-approved funding for many state and local governments. We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE: Your purchase is NOT exempt from tax merely because Specialty Solar Supply has elected not to collect the tax from you at the time of your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

SPECIALTY SOLAR SUPPLY COLLECTS SALES TAX in states where we have physical presence (or nexus), including California.

SPECIALTY SOLAR SUPPLY DOES NOT COLLECT SALES TAX in any state NOT listed above because specialty solar supply is not required to collect sales or use tax in these states.

FOR OUR TAX-EXEMPT CUSTOMERS: SPECIALTY SOLAR SUPPLY DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.

Privacy: Thank you for visiting our web site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. Any changes will be posted and changes will only apply to current and future activities and information. Please remember that our privacy policies are for this web site only. If you link to other web sites from our site, please review the privacy policies posted at those sites.Collection of Information: We all hate junk mail. Your personally identifiable information, like names, postal addresses, email addresses, etc., is only used to fulfill your specific request. We may, from time to time, use your information for our own mailing list(s). Otherwise, we will sit on your information and not sell it to anyone. All emails and newsletters from this site allow you to opt out of further mailings.

Commitment to Data Security: Only we have access your personally identifiable information. Credit card information is not stored on our computers once an order is completed so you will be asked to provide your credit card information with each new order. We do not use any fulfillment services.

Customer Commitment

We are not here just to sell merchandise, we are here to support you and the solar trade. We depend on you to tell us what you need, what works, and what doesn't. If you're not happy, we are not happy.

Terms and Conditions

By visiting, shopping at this web site, or ordering products from Specialty Solar Supply, Inc, you accept the following terms and conditions. Also, at some point, we will have to adjust prices, specifications, and terms. Changes will be without notification but will not be retroactive.

Product Listings: At Specialty Solar Supply we try very hard to be as accurate as possible in our photographs, descriptions, compatibility references, information, pricing, links, and any other information contained in our site. That said, we cannot guarantee that all product descriptions, specifications, pricing, or any other content on the site is entirely accurate, complete, or current and we are not materially responsible for plans or commitments that you may make on them. If a product is listed at an incorrect price due to typographical, informational, technical, or any other error, Specialty Solar Supply shall have the right to refuse or cancel any order for that product and correct or remove the inaccurate information.

Note: Our product descriptions and information are not meant to replace personal product knowledge and the experience of a professional solar installer or licensed electrician.

Payment: Specialty Solar Supply accepts as payment: PayPal, Visa, MasterCard, American Express, Cashier Check, Money Order, Company Check, and Personal Check. Please take into account that all prepaid orders will take 7 to 10 business days to process because all checks must be cleared, including cashier's checks.

Payment Terms on Orders: An order is not binding until it is accepted by us and payment in full is made or a valid credit card is on file. We may require payment in full prior to shipment. Your initial order requires a credit card as payment. Once your card is on file, subsequent orders can be made by Purchase Order or smaller orders may be placed directly by phone or email. Your payment will be automatically charged to your Visa, MasterCard, American Express or Discover Card. It’s as easy as that. Note: We reserve the right to revoke terms at any time and charge card on file.

Shipping Charges/State Taxes: Your total cost for purchase of any product will include shipping and handling charges as well as applicable state sales tax, and shown on Specialty Solar Supply's invoice.

Processing Time: We strive to ship your order as quickly as possible. Remember, we produce custom items for you and can expect your order to be processed within one to two business days. If, for whatever reason, we cannot ship your order within 4 days of order placement, we will notify you by email or phone. If you need an item expedited or by a certain date, please check with us by phone regarding availability of the item and shipping options. If possible, we can overnight orders for the additional shipping charge.

Back Orders: Unfortunately, sometimes we run out of things. Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped. If we can arrange a drop shipment from the manufacturer, we will do so. We will provide you estimated shipping dates but cannot guarantee it will arrive on that date.

Order Status: We will notify you by e-mail with changes in status of your order. Tracking numbers will be emailed to you once the item is shipped.

Change Orders: Please contact us directly asap with any changes to be made. You may change your order if it has not yet been processed and shipped. If items have already shipped we may apply a 10% restock fee. We don't like the idea of a restock fee either, but recurring order changes makes it harder to keep all our customers happy.

Shipping Policy: We carefully inspect all shipments before they leave our shop. A shipper such as USPS, UPS, or FedEx will deliver your order. You must inspect the shipments upon delivery prior to signing the release. If you personally do not be sign for your order when it is delivered, assure that the person signing has read and understands our Terms and Conditions. Note any box or package damage on the delivery receipt. If anything seems to be wrong with the package, you have the right to open it to inspect the contents. If the driver is unwilling to wait while you inspect the package contents, mark on the delivery receipt "Concealed Damage Possible". Once signed you are waiving any additional claim with the shipper.

If the shipment is damaged, then refuse the package and contact Specialty Solar Supply immediately. We must be notified of any damage on any shipment within 10 days of receipt. Otherwise, we cannot guarantee no-cost replacement if notified of damage after then.

All shipments are FOB. This means that once we hand package to carrier, the package is yours and if lost, you are only insured for whatever insurance is normally included in USPS Priority, USPS Express or UPS services. This is typically $50. Additional insurance can be purchased if specified.

Cancellation Policy: We try to ship orders quickly so call us asap during our normal business hours. You may cancel your order, provided your order has not been processed and your credit card has not been charged. If your order has already been processed and your card charged, a 5% cancellation fee may be deducted from your refund. If any portion of your order has shipped, the same annoying 10% restocking fee may be deducted from your refund. Your refund will occur within 48 hours of the receipt of the cancellation notice or when all products that were shipped have returned.

Remember, many of our products are custom manufactured for you. If custom labels have already been made, refund is not possible even if the order is cancelled and item has not shipped. Unfortunately, custom engraved labels are not returnable for credit OR refund.

Return Policy: You may return an item within 30 days of the receipt of the product for a refund or credit towards your account. Unfortunately, we cannot refund the original shipping. Refunds are issued to the same credit card or debit card used in the original transaction or for other form of payment, a check.

Before returning items you must call and speak with us to obtain a return authorization number (RMA) and shipping address for your return. You are responsible for shipping charges back to that address unless Specialty Solar Supply made an error. An RMA is valid for 30 days from the date issued and items must be received within that time. Please write the RMA number in a clear location on the outside of the package when returning product.

The merchandise must be returned in the original packaging in like-new condition with manuals and all accessories. If any component of the returned product is missing, we may reject the return or may add additional charges for replacement of the missing component(s). We may charge a 10% restocking fee if returns become too frequent.

Note: Custom items, including custom engraved labels, are non-returnable. Our normal stock engraved labels are returnable if the adhesive has not been used or the labels drilled.

Note: Suppliers of Specialty Solar Supply are responsible for losses incurred through defective materials and workmanship, shipping delays, and negligence, resulting in refunds and damages to Specialty Solar Supply and it's customers, not to exceed the purchase price of the products sold.

Warranty Policy: Specialty Solar Supply is a distributor and a manufacturer. We warranty only the products we manufacture. Products sold by Specialty Solar Supply that are not manufactured by us are covered by the original manufacturer's warranty, service, or support policy. We will work with you to resolve the problem but we are not responsible for sending a replacement item to you in the event that you have received a defective product for which we have no control. If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product.

In the, hopefully unlikely, event that there is a problem with a product we have manufactured, we urge you to contact us immediately. We will provide replacement of defective engraved labels for a period of 2 years. Labels faded from placement in direct sunlight are not covered by the warranty. You shall pay for the return of any defective product.

Legal

LIMITATION OF LIABILITY: IN ALL CIRCUMSTANCES SPECIALTY SOLAR SUPPLY, INC'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. SPECIALTY SOLAR SUPPLY, INC SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. SPECIALTY SOLAR SUPPLY, INC SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT SPECIALTY SOLAR SUPPLY, INC IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Governing Law and Jurisdiction: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Specialty Solar Supply and Customer shall be governed by the laws of the State of California. Specialty Solar Supply and the Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Specialty Solar Supply that is more than one year after the date of the applicable invoice.

Severability: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.

Waiver: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement: These terms and conditions, together with Specialty Solar Supply's invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Specialty Solar Supply and the Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Specialty Solar Supply and the Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

Copyright: All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

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